Wednesday, July 23, 2014

Southwest Airlines: Tweet About Us And We Ban You

When a man with kids was turned away from a plan on which he was an "A-list" passenger entitled to early boarding, he tweeted his displeasure at Southwest and its gate agent.  Southwest's gate agent said "You can’t board the plane unless you delete that tweet."

Southwest made good on its threat, too – denying him his paid-for seat until he deleted his social media complaint about how poorly he felt his family was treated.  And why shouldn't he? Southwest's personnel had reduced his kids to tears from fear their father would be arrested after the gate agent threaten to "call the cops" and claim the man represented a threat.

Obviously, the belief the man represented a threat was utterly false: they found no reason not to seat him once they twisted his arm into "deleting" his Twitter post.

So, it's true: ‘Wow, rudest agent in Denver. Kimberly S, gate C39, not happy @SWA.'

There aren't words rude enough for so despicable a person, willing to threaten harassment by law enforcement personnel for their personal benefit.  Just … ugh.

No comments: